Last Updated: May 14, 2026

We want you to love your purchase. If you are not completely satisfied with your order, we’re here to help with easy returns and refunds.

1. Return Eligibility

You may return eligible items within 14 days of receiving your order.

To qualify for a return:

• Items must be unused, unworn, and unwashed
• Original tags and packaging must be included
• Items must be in resellable condition
• Proof of purchase or order confirmation is required

2. Non-Returnable Items

The following items cannot be returned:

• Final sale or clearance items
• Gift cards
• Customized or personalized products
• Items damaged due to misuse or improper care

3. Refund Process

Once your returned item is received and inspected:

• You will receive a confirmation email
• Approved refunds will be processed to your original payment method
• Refunds typically appear within 5–10 business days, depending on your bank or payment provider

4. Exchange Policy

We currently offer exchanges for:

• Different sizes
• Defective items
• Damaged products received during shipping

If you need an exchange, please contact us before returning the item.

5. Damaged or Incorrect Orders

If you receive:

• A damaged item
• Wrong product
• Missing item

Please contact us within 48 hours of delivery with:

• Your order number
• Photos of the item and packaging

We will resolve the issue as quickly as possible.

6. Return Shipping

Customer Responsibility

Customers are responsible for return shipping costs unless:

• The item is defective
• The wrong item was shipped
• The product arrived damaged

We recommend using a trackable shipping service.

7. Order Cancellation

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, cancellation may no longer be possible.

8. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again
2. Contact your credit card provider
3. Contact your bank for processing delays

If you still need help, please contact our support team.

9. Contact Us

For return or refund requests, please contact us:

• Email: support@yourstore.com
• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM
• Location: United States

Important Notes

• Returns sent without prior contact may not be accepted
• We reserve the right to refuse returns that do not meet our policy conditions
• Shipping fees are non-refundable unless the return is due to our error

Thank you for shopping with us. Your satisfaction is our priority.